FREQUENTLY ASKED QUESTIONS (FAQs)
FAQ QUICK LOOKUP
Get fast answers to the most common questions:
Can I order an item and have it shipped to an address outside of the USA?
We currently only ship orders to addresses within the United States, including Alaska and Hawaii. We apologize for the inconvenience.
I need to change the mailing address you have for my order. How can I do that?
Please contact us through our customer service contact form explaining that you would like to change the mailing address. Have your message Include both the OLD name and address (so we can find it) and the NEW name and address (so we can update it). For faster service, please include your receipt number in all correspondence.
We will send all the particulars to the publisher immediately. You should start receiving your subscriptions at the new address within 4 to 6 weeks. For a monthly magazine, that’s about 1 or 2 issues.
How long does it take for my first magazine or book order to arrive after I’ve purchased it?
Arrival typically takes 8-12 weeks from the date of sale, but it may take up to 120 days. It varies depending on the publisher.
For seasonal publications or magazines which are not published monthly, such as bi-monthly or quarterly subscriptions, we ask that you allow an additional 2 to 4 weeks for delivery of the first issue.
I have entered my receipt number through your website but am unable to view or track my order. Does this mean you have not received my order yet?
As for tracking your order status directly through the website, that’s a function we are working on implementing! For now though, it usually takes 7 to 10 days before your order information has been received from the independent contractor and entered into our systems. If that amount of time has lapsed, you are welcome to contact us at our customer service contact form and we will gladly confirm receipt of your order.
How can I cancel my order?
We are unable to accept cancellations online or by phone since it can take 7 to 10 days before your order information has been received from the independent contractor and entered into our systems.
So we require all notices of cancellation, which can can found on the back of your sales receipt, to be filled out completely and mailed to the address provided on the receipt.
All mailed cancellation requests must be postmarked within three business days from the date of sale to be eligible for cancellation and to receive any potential refund.
I have received the wrong item in the mail. How can this be resolved?
Please contact us through our customer service contact form explaining what you ordered and what you received in error. We will respond promptly and resolve the issue as fast as possible. For faster service, please include your receipt number in all correspondence.
I renewed a subscription and I’m receiving duplicates of issues. Can you fix this so that the subscriptions will be combined as one?
This usually occurs when there is a typographical error found in the name or address on the mailing label for the duplicate issues. Either way, please contact us at our customer service contact form explaining the problem. We will need you to include the exact spelling of the name and address from both subscription labels. We will forward those details to the publisher and request the two subscriptions be combined as one.
For best service, please include your receipt number and the name of the publication you are having the problem with.
May I have an item mailed to a shelter, business, or hospital as a gift?
The book or subscription being sent must be addressed to a particular person at that address. The item would also be considered as a gift, not a donation, and therefore would not be tax deductible.
To help explain the difference between what can be sent as a gift, and what cannot, here’s an example.
Mailed to a business, but addressed to a person. This is allowed.
Mr. Chuck McSteak 123 W. Happy Ave Phoenix, AZ, 85251
Mailed to a business directly. This is NOT allowed.
ABC Hospital 123 W. Happy Ave Phoenix, AZ 85251